Frequently Asked Questions

Placing an order is easy:

• Browse our products and click on items you like
• Click "Add to Cart" button
• Go to your cart and click "Checkout"
• Enter shipping and payment information
• Review your order and click "Place Order"

You can modify your order within 1 hour of placing it by contacting our customer service at support@yobajar.com or calling +977 9701266636. After processing begins, modifications may not be possible.

Yes! During checkout, you can select gift wrapping for an additional $5. You can also add a personalized message to your gift.

We offer several shipping options:

• Standard Shipping (5-7 business days) - FREE on orders over $50
• Express Shipping (2-3 business days) - $15
• Next Day Delivery - $25 (order before 2 PM)

Yes, we ship to over 100 countries worldwide. International shipping costs vary by destination and will be calculated at checkout. Delivery time is typically 10-21 business days.

Once your order ships, you'll receive a tracking number via email. You can also track your order by visiting our Track Order page and entering your order ID.

We accept:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal
• Apple Pay and Google Pay

Absolutely! We use industry-standard SSL encryption to protect your payment information. Your credit card details are never stored on our servers and are processed through secure payment gateways.

Yes! If you find a lower price on an identical item at a competitor's website, we'll match it. Contact us within 7 days of purchase with proof of the lower price.

We offer a 30-day return policy. Items must be unused, in original packaging, and in the same condition as received. See our Returns Page for complete details.

Once we receive and inspect your return, refunds are processed within 2-3 business days. The refund will appear in your account within 5-10 business days depending on your bank.

For regular returns, customers are responsible for return shipping costs. However, if the item is defective or we sent the wrong item, we'll cover all shipping costs and send you a prepaid return label.

No, you can checkout as a guest. However, creating an account allows you to track orders, save items to your wishlist, and enjoy a faster checkout experience.

On the login page, click "Forgot Password?" and enter your email address. We'll send you a link to reset your password. If you don't receive the email, check your spam folder.

Yes! You can update your default shipping address in your account settings. To change the address for a specific order, do so during checkout before completing your purchase.